Warranty and Complaints

1. Warranty

   – Skinny Pineapples products covered by a warranty against defects for a specified period (usually 1 year).

   – Warranty does not cover damage caused by misuse or accidents.

2. Filing a Claim

   – Contact Skinny Pineapples customer service with proof of purchase and details of the defect.

   – Instructions provided for returning the defective item.

3. Resolution

   – Defective items repaired or replaced free of charge.

   – Refund offered if repair or replacement is not possible.

4. Complaints

   – Complaints handled promptly and professionally.

   – Contact Skinny Pineapples customer service with details of the complaint.

5. Escalation

   – Unresolved complaints can be escalated to higher management.

   – External mediation available if necessary.